RETURNS AND EXCHANGE POLICY
We stand behind our loose leaf teas, and we want you to have a delightful tea drinking experience. If you are unsatisfied in any way, contact us at firstname.lastname@example.org and we'll find a solution. Any damages or discrepancies with your order should be addressed within 7 days of receiving it.
We focus on small lots of organic loose leaf teas and herbs, sourced directly from tea estates and farms. All of Alaya's loose leaf teas have been plucked this season; we order seasonally and therefore, have the freshest ingredients. For a wholesale pricing list and samples, please email email@example.com.
Contact us at firstname.lastname@example.org with any press requests.
We often host educational tea tastings and other virtual and in-person events. Get in touch at email@example.com if you're interested in partnering on an event.
Do you offer free shipping?
Occasionally, on special offers. Be on the lookout for free shipping promotions on our website.
What is your shipping method?
We ship via USPS within the United States. At this time, we aren't able to offer international shipping. Please contact us prior to placing your order if you need to receive your shipment by a specific date.
Do you ship everyday?
Yes, Monday through Friday. We are a small company, so our in-house turnaround times are typically 2-3 business days (this does not include the postal transit time). If you're placing a rush tea order, write us a quick note at before you checkout, and we'll do our best to meet your timeline.
PLEASE NOTE: We do not guarantee shipping times unless we correspond prior to the order being placed.
What shipping materials do you use?
We ship our tea plastic free, using biodegradable/compostable corn-based packaging.
Where is my package?
The best option is for you to first inquire with your local post office and neighbors. In our experience with helping customers with lost packages oftentimes their neighbors are holding them or they show up in a day or two. If your package is nowhere to be found, drop us a line at firstname.lastname@example.org and we'll get right to it!
We take most credit / debit cards, and Paypal.
Are your products compostable?
Yes! From the stand-up pouch, to the label, to the loose-leaf tea inside -- we use compostable materials.
For any other questions or inquiries, please drop us a line at email@example.com and we'll try to help you as fast as we can!